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How do you handle parent conversations about concerns regarding our programming and any follow-up steps you take when needed? This could include: Student Ages in Programs Class Ratios Class Structure (games and instructional breakouts) Move-Ups Complaints about a particular coach
How have you balanced doing the right thing for families while still maintaining our structure and ratios?
How are you working with your coaches to ensure that they are providing great customer service to their students?
How does your gym go out of their way to welcome in First time parents and students? acclimating student and parent on their initial experience?
What are you or could you be doing to proactively engage with our families?